Shipping Policy

Wake Up Sunni — Sunni (2025) Limited

Last updated: June 2026

For Customers in New Zealand & Australia

This Shipping Policy explains how and when Wake Up Sunni ships orders to customers in New Zealand and Australia. If you have any questions not covered here, please contact us at admin@wakeupsunni.com.

Order Processing

All orders are processed within 1–3 business days of receiving payment confirmation. Orders placed on weekends or public holidays will be processed on the next available business day.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details. Please allow a few hours for tracking information to become active after receiving your confirmation email.

During peak periods, including Christmas, Black Friday and promotional sales, processing times may be slightly longer. We will communicate any significant delays by email.

New Zealand Shipping

Free Standard Shipping

We offer free standard shipping on all orders delivered to New Zealand addresses. There is no minimum order value.

Rural Delivery

A rural delivery surcharge applies to all orders shipped to rural New Zealand addresses. This charge is calculated at checkout and is the responsibility of the customer.

Rural deliveries may also require an additional 1–2 business days beyond standard delivery estimates.

Estimated Delivery Times

• Main centres (Auckland, Wellington, Christchurch): 2–3 business days
• Rest of North Island: 3–4 business days
• Rest of South Island: 3–5 business days
• Rural addresses: add 1–2 business days

Australia Shipping

Shipping Rates

Shipping costs to Australia are calculated at checkout based on your delivery address and the weight of your order.

Estimated Delivery Times

• Major cities (Sydney, Melbourne, Brisbane, Perth and Adelaide): 5–8 business days
• Regional and rural Australia: 8–12 business days

Delivery estimates for Australia are provided as a guide only and may vary due to customs processing or courier delays beyond our control.

Order Tracking

All Wake Up Sunni orders include tracking.

Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to monitor your delivery.

If you have not received your tracking email within 3 business days of placing your order, please check your spam or junk folder before contacting us.

Customs and Import Duties (Australia)

Orders shipped to Australia may be subject to customs duties, taxes or import fees upon arrival.

These charges are determined by the Australian Government and are the responsibility of the customer. Wake Up Sunni has no control over these charges and cannot predict their amount.

For further information, please contact the Australian Border Force or your local customs office before placing your order.

Delivery Issues

Lost or Stolen Parcels

If your tracking shows your parcel as delivered but you have not received it, please check with neighbours and any designated safe-drop locations before contacting us.

If your parcel still cannot be located, please contact admin@wakeupsunni.com within 7 days of the recorded delivery date and we will investigate with the courier on your behalf.

Damaged in Transit

If your order arrives damaged, please take photographs of both the product and the packaging immediately and contact admin@wakeupsunni.com within 7 days of delivery.

We will arrange a replacement or refund as quickly as possible. Please refer to our Returns & Refunds Policy for further information.

Incorrect Address

Please ensure your shipping address is correct before completing your order.

Wake Up Sunni is not responsible for orders delivered to an incorrect address supplied by the customer. If you notice an error after placing your order, contact us immediately and we will do our best to update your address before dispatch.

Failed Delivery Attempts

If a courier is unable to deliver your parcel and leaves a delivery notification, please follow the courier's instructions to arrange redelivery or collection.

If a parcel is returned to us due to failed delivery attempts or an incorrect address, we will contact you to arrange reshipment. Additional shipping charges may apply.

Delivery Timeframe Disclaimer

All delivery timeframes are estimates only and are not guaranteed.

Once your order has been dispatched, delivery is managed by our courier partners and is outside our direct control. Wake Up Sunni is not liable for delays caused by courier services, customs processing, weather events or other circumstances beyond our reasonable control.

Contact Us

If you have any questions about your order or this Shipping Policy, please contact us:

Wake Up Sunni — Sunni (2025) Limited
Email: admin@wakeupsunni.com
Website: www.wakeupsunni.com
New Zealand

We aim to respond to all enquiries within 1–2 business days.