Refund policy
Returns and Refunds Policy
Sunni (2025) Limited
Last updated: June 2026
For customers in New Zealand and Australia
We want The Sunni Light to arrive safely and feel right in your home. If something is not right, contact us before sending anything back so we can authorise the return and give you the correct instructions.
Contact: admin@wakeupsunni.com
Website: www.wakeupsunni.com
Change of mind returns
You can return your order within 30 days of receiving it if it is unused, in its original condition, and returned with the original packaging, accessories and documentation. Please include proof of purchase, such as your order confirmation email.
Return shipping for change-of-mind returns is the customer's responsibility. We recommend using tracked shipping, as we cannot take responsibility for parcels lost in transit. Refunds cannot be issued for products that are used, damaged, missing parts, or returned without original packaging.
Faulty, damaged or incorrect items
If your order arrives damaged, faulty, different from what you ordered, or missing an item, we will put it right at no cost to you. Email admin@wakeupsunni.com within 7 days of delivery with your order number, a short description of the issue, and clear photos of the product and packaging.
Depending on the issue, we will arrange a replacement, a prepaid return label, or a refund.
How to start a return
- Email admin@wakeupsunni.com with your order number and reason for return.
- 2. Wait for our team to authorise the return and send instructions.
- 3. Pack the item securely in its original packaging.
- 4. Send it to the return address provided by our team.
Please do not send items back without authorisation.
Refunds
Once your returned item has been received and inspected, approved refunds are processed within 5-7 business days to your original payment method. Your bank or payment provider may take extra time to show the refund in your account.
Original shipping charges are non-refundable unless the return is due to a fault, damage in transit, an incorrect item, or an error on our part.
Afterpay returns
If you paid with Afterpay, your refund will be applied through your Afterpay account. Any remaining scheduled payments will be adjusted or cancelled according to Afterpay's terms.
Your consumer rights
This policy does not limit your rights under the New Zealand Consumer Guarantees Act 1993 or Fair Trading Act 1986. For Australian customers, this policy does not limit your rights under the Australian Consumer Law.
Items we cannot accept back
We cannot accept items returned without prior authorisation, items returned more than 30 days after delivery unless faulty, items damaged through misuse, or products bought from third-party retailers.
Contact us
Wake Up Sunni
Sunni (2025) Limited
Email: admin@wakeupsunni.com
Website: www.wakeupsunni.com
New Zealand
We aim to reply within 1-2 business days.